Policies

Policies

Our Quality Promise
We strive to work with the best designers and/or Artisans who offer quality products at affordable prices. We love to answer product questions and help you to be creative!

Online Order Return Policy
Effective 1/1/2020, all sales are considered final. No returns or exchanges will be accepted for any purchases made on orders placed after 1/1/2020.  

Return/Exchange Policy
Effective 1/1/2022, all sales are considered final. No refunds will be provided for any purchases made or orders placed after 1/1/2022.  Clothing may be returned for the items individual price for a store credit less a 20% restocking fee within 5 business days of purchase or confirmed USPS delivery and ONLY with all original Tags attached. Customer is responsible for return shipping. Please email us at grisaillecottage@gmail.com to request authorization for your return credit.

Reservation/Hold Policy
Items can be reserved and held at no charge for the duration of 24 business hours,  After which, the items will put back on the sales floor. Please note item reservations/holds are subject to availability and items are not guaranteed. For instance, if an item is reserved or put on hold but then an online sale comes through for that item (and it is the last one in stock), we will ship out the item to the person who purchased it first, even if the reservation was made prior to the online sale.

Shipping Policy
Please expect 7-10 business days from the date of purchase for all online orders to be pulled, packed & and picked up by the shipping company.  Most shipped orders are completed within 24 business hours and will be sent via USPS for smaller packages or UPS for Larger/Overweight packages with a tracking number (US only). International orders re sent the most expeditious route

NOTE: Once a package is recorded as in the system of USPS or UPS, our store and our employees unfortunately, at that point, no longer has any control over the package, It is in their Hands.  We are not responsible for any USPS/UPS received damaged, lost, or stolen packages, nor are we responsible for incorrect addresses.  We ship to the address provided at checkout.  If a package is returned due to an incorrect address, we are happy to resend it to you, but may charge the additional shipping fee.  Shipping fees are non-refundable.  If your package is not received or 'delivered' you must contact your local USPS or UPS center directly.

In-Store Pick-Up Policy
PLEASE DO NOT COME IN UNTIL You receive an email that your order is ready for pick-up.